Privacy Policy
How Novaj Tech collects, uses, and protects your information.
Who we are
Novaj Tech, LLC is a founder-led managed IT, networking, and security company based in Pelham, New York, serving businesses across New York, New Jersey, and Connecticut. This policy explains how we handle information collected through our website (novaj.tech) and when you contact us.
It does not cover information we access or process inside a client's own systems while delivering IT services. That work is governed by the service agreement we sign with that client, not by this notice.
Questions? Reach us through our Contact page.
Information we collect
Information you give us. When you complete a form, email, or call us, we collect what you provide, typically your name, work email, phone number, company, and details about what you need.
Information collected automatically. Like most websites, we log basic technical data such as IP address, browser type, and pages visited, to keep the site secure and understand how it is used. We collect this through cookies and analytics (see below).
We do not collect sensitive personal information, such as government ID numbers, financial account numbers, or health information, through this website, and we ask that you not send it to us by email or form.
How we use your information
We use it to respond to your inquiry, prepare a quote, deliver and support our services, send you updates you have asked for, and keep our systems secure. We do not use it for anything you would not reasonably expect from an IT provider you contacted, and we do not sell it.
Sharing and disclosure
We do not sell or rent your information. We share it only with the service providers that help us run the business, for example our email, form, and analytics tools, and only the data they need to do their job. We may also disclose information when the law requires it. Any provider we use is contractually bound to protect your data. Text messaging opt-in data and consent, including mobile phone numbers collected for SMS purposes, are never shared with third parties or affiliates for marketing or promotional purposes.
Cookies and analytics
Our website uses a small number of cookies to function, and uses Google Analytics 4 to understand how visitors use the site. Google Analytics sets its own cookies and processes data under Google's policies. You can opt out of Google Analytics across all websites using Google's browser add-on at tools.google.com/dlpage/gaoptout. You can also block or delete cookies in your browser settings. The site will still work.
Data security
Security is our core business. We apply reasonable technical and organizational safeguards to protect your information and to limit who can access it. No method of internet transmission or storage is perfectly secure, but we work to keep your data protected.
Data retention
We keep your information only as long as we need it to serve you, meet our legal and accounting obligations, and resolve any disputes. When it is no longer needed, we securely delete or anonymize it.
Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, at any time. Contact us and we will take care of it. No special form required. Depending on where you live, you may have additional rights under your state's privacy law. We honor those requests regardless.
Children's privacy
Our website and services are primarily for businesses. We also serve homeowners for residential Wi-Fi and related projects. They are not directed to children. We do not knowingly collect personal information from anyone under 13. If you believe a child has provided us with information, contact us and we will delete it.
Changes to this policy
We may update this policy from time to time. We will revise the "last updated" date above when we do, and any material changes will be reflected on this page.